FAQ

FAQ Page | jollyrx.com

Frequently Asked Questions

Is it mandatory to sign up before buying a product?

Yes.


Valid Wholesale/Manufacturing Drug Licence & GST certificate is mandatory for account verfication.

Why am I not able to see the prices?

JollyRx is a hard to find medicine Business to Business website and prices are visible to registered customers only. Login into your account to view prices of products.

Can I place the order by phone?

Yes, you can. Call our customer support number +91 8003633988 and give your requirements to our representative and they will guide you further.

How can I place a repeat order quickly?

Go to "My account" and click on "My order". You will see list of all orders placed by you. Select a particular order that you wish to repeat and click on "Reorder".

How do I track my order?

Sign in to your account and then go to My Account. Click on “My Orders” then click the order you wish to track and click “Track order” button. Still have queries, call us on +91 8003633988 with your order number.
All products are dispatched through reputed courier services like Trackon, Delhivery. We provide you with a Tracking ID via email for your order by which you can track your consignment on the respective courier partner’s websites.

What is the approximate delivery time?

In-stock products are dispatched within 2-3 days. We choose the right logistics partner to get you the products quickly.

Does JollyRx deliver overseas?

Yes, we do deliver overseas, however, customs and delivery charges will have to be borne by the customer. Please contact us on +91 8003633988 for any overseas requirements.

Is it possible to collect the product directly from your office or fulfillment center anywhere in India?

Yes. Call on +91 8003633988 to check product availability and scheduling pickup time.

What if I don’t see the product that I wish to order?

Please write to us at contact@jollyrx.com with the product you wish to purchase and the quantity. Be assured we have the best sourcing team and product specialists to help you find and buy any medical equipment or medical consumable at the best price.

Can I cancel my order?

Yes, you can. For canceling an order, go to “My Account” section then “My Orders”. Select an order that you wish to cancel and click “Cancel” button. You can also request canceling your order by sending an email to contact@jollyrx.com. For more queries on this contact us at +91 8003633988.

How do you refund against a cancelled order?

If while placing an order you have made an online payment via Wallet, Credit/ Debit card or Net Banking then the amount is refunded back on the respective payment mode. For other payment modes like Cheque or bank deposit, we will need your bank details. Send the same to us at contact@jollyrx.com with subject line “Account details for refund against order no. xxxxxxxxxxxx dated xx/xx/xx”. Specify order number and date clearly in the subject line.