Frequently Asked Questions
Valid Wholesale/Manufacturing Licence & GST certificate is mandatory for account verfication.
JollyRx is a diagnostic kits marketplace Business to Business website and prices are visible to registered customers only. Login into your account to view prices of products.
Yes, you can. Call our customer support number +91 8003633988 and give your requirements to our representative and they will guide you further.
Go to "My account" and click on "My order". You will see list of all orders placed by you. Select a particular order that you wish to repeat and click on "Reorder".
Sign in to your account and then go to My Account. Click on “My Orders” then click the order you wish to track and click “Track order” button. Still have queries, call us on +91 8003633988 with your order number.
All products are dispatched through reputed courier services like Trackon, Delhivery. We provide you with a Tracking ID via email for your order by which you can track your consignment on the respective courier partner’s websites.
In-stock products are dispatched within 2-3 days. We choose the right logistics partner to get you the products quickly.
Yes, we do deliver overseas, however, customs and delivery charges will have to be borne by the customer. Please contact us on +91 8003633988 for any overseas requirements.
Yes. Call on +91 8003633988 to check product availability and scheduling pickup time.
Please write to us at [email protected] with the product you wish to purchase and the quantity. Be assured we have the best sourcing team and product specialists to help you find and buy any medical equipment at the best price.
Yes, you can. For canceling an order, go to “My Account” section then “My Orders”. Select an order that you wish to cancel and click “Cancel” button. You can also request canceling your order by sending an email to [email protected] For more queries on this contact us at +91 8003633988.
If while placing an order you have made an online payment via Wallet, Credit/ Debit card or Net Banking then the amount is refunded back on the respective payment mode. For other payment modes like Cheque or bank deposit, we will need your bank details. Send the same to us at [email protected] with subject line “Account details for refund against order no. xxxxxxxxxxxx dated xx/xx/xx”. Specify order number and date clearly in the subject line.